1. These Terms
    • These terms and conditions shall apply to your order of the products via our website “Website”).
    • Please read these terms before you submit your order with us. These terms cover who we are, how we will provide products to you, and what to do if there is a problem.
    • These terms govern the respective order you make when accepting them. We reserve the rights to amend these terms at any time in our sole discretion and such amended terms shall be applicable to you.
  2. Information and Contacts
    • We are Swiss Watch Gallery Sdn. Bhd. with a registered office at Level 19, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur.
    • You may contact our Client Services Team for information or help at 012 4562 532 or by sending us an email to
    • We may contact you via a telephone call or by writing to you at the email address or postal address provided by you.
    • “Writing” includes emails and SMS. When we use the words “writing” or “written” in these terms, this includes emails and SMS.
  3. Our Products
    • Products may vary slightly from the images on the Website as it is intended for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a product’s display of the colours accurately reflects the colour of the products.
  4. Placing orders and our contract with you
    • Placing orders. Our acceptance of orders is subject to availability. Orders can be placed as follows:
      • Via our Website: Orders can be placed through the Malaysia section of our Website.
    • We only deliver in Malaysia. Unfortunately, we do not deliver to addresses outside Malaysia.
    • You must be 18 or over. We only accept orders from customers aged 18 and over.
    • We only sell our retail products to end customers. Your order on our Website must have no relation with a business activity and must be strictly limited to your personal use. Therefore we may decide to refuse to accept orders to the same purchaser and/or to the same address which exceed the maximum quantity as determined by us at our sole discretion.
    • Sales Limitation Policy
    • Your account with us: When placing an order for the first time, you may either check in as a guest or open an account with us. All steps necessary for placing an order are detailed on our Website.
    • Order acknowledgement. We will acknowledge receipt of your order by sending a confirmation email, but this confirmation email does not constitute acceptance of your order.
    • How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted it or when we actually start shipping the products to the delivery address, at which point a contract will come into existence between you and us. You are bound by your order for 14 days.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or if the order is considered to be fraudulent or otherwise made in breach of these Terms of Sale. In such case, you will be notified in Writing and we will not charge you for the product(s).
    • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. You are required to tell us the order number whenever you contact us about your order.
    • Backorders
      • Where Goods are identified on our Website as requiring “additional delivery time”, you may still be able to add the Goods to your online shopping cart. Once you proceed through checkout, we will apply a pre-authorisation hold for the full purchase price. Please refer to Condition 5.7 below for details about payment for back orders
  1. Price and payment
    • Singapore Clause
      • Where to find the price for the product. The price of the product in Singapore Dollar (SGD) which includes goods and services tax (“GST”) (and, except where otherwise stated on our Website or notified to you, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Condition 5.3 for what happens if we discover an error in the price of the product you order.
    • Malaysia Clause
      • Where to find the price for the product. The price of the product in Malaysian Ringgit (MYR) which includes sales and service tax (“SST”) (and, except where otherwise stated on our Website or notified to you, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Condition 5.3 for what happens if we discover an error in the price of the product you order.
    • We will not provide GST-refund services. We do not provide GST-refund service in any selling points including stores, online or customer services for orders placed on our Website or by telephone.
    • What happens if we got the price wrong. It is always possible that, despite taking all reasonable care, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order at the correct price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the process, refund you any sums you have paid and require the return of any products provided to you.
    • Singapore Clause
      • How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in Singapore, or other payment methods as they become available from time to time by notice on our Website. We will place on our Website details of other payment methods as they become available from time to time. Payment must be made in Singapore Dollar (SGD). In case of a payment by bank transfer, we will send you our bank details by email.
    • Malaysia Clause
      • How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in Malaysia, or other payment methods as they become available from time to time by notice on our Website. We will place on our Website details of other payment methods as they become available from time to time. Payment must be made in Malaysian Ringgit (MYR). In case of a payment by bank transfer, we will send you our bank details by email.
    • When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us. If we do not accept your order, we will refund any payments received within 14 business days.
    • Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), we will not accept your orders.
    • Payment for back orders.
      • Pre-authorisation holds. We require and apply a pre-authorisation hold for the full purchase price of your back order to your nominated payment credit card, or debit card if that is available through the online payment processor. The amount placed on hold will not be available to you during the period of the pre-authorisation hold. The hold will expire in accordance with your issuing bank’s policy or when we complete the transaction and despatch the Products to you, whichever is earlier.
      • Maximum period of pre-authorisation holds. The maximum authorisation hold period varies depending on your payment method. These time periods are determined by your issuing bank and may change from time to time.
      • If a pre-authorisation hold expires before the Products are back in stock, we may not be able to complete the transaction and your order will be cancelled. We will use reasonable endeavours to notify you via email or telephone of this.
      • To the extent permitted by law, we accept no liability for any unavailability or delay relating to Products that are placed on back order.
      • Where Products placed on back order return to stock and the pre-authorisation hold has not expired, your nominated credit or debit card will be debited for the full purchase price and we will arrange for the Products to be delivered to you in accordance with these terms.
    • Security measures.
      • Payments through our Website are managed on-line with the relevant banking organisations through facilities offered by eGHL which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal data including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Adyen exclusively for the purposes of providing fraud screening services to us, as further detailed in our Privacy Policy. If you do not wish your personal data to be disclosed and used in this way, we will be unable to accept orders placed by you.
      • To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal data supplied by you during the order process against appropriate third party databases. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that data You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
      • If an order placed by you is fraudulent or otherwise made in breach of this Terms of Sale, we are entitled to cancel the sale immediately, and in the event that any sums have already been debited to you, they will be refunded within 14 business days or any extended period which we deem as reasonable, after such notification.
  1. Providing the products.
    • Delivery costs. The costs (if any) of delivery will be as displayed to you on our website and before you place your order.
    • When we will provide the products. When we provide the products depends on what product you are buying:
      • For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of the price.
    • We are not responsible for delays beyond our control. If our supply of the products is delayed by an event beyond our control, then we will contact you as soon as possible to let you know and will not be liable for delays caused by such event, but if there is an unreasonable delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • Click and Collect Service. If you choose to collect your order from one of our stores offering the Click & Collect service, you can collect the order from us at any time after the date we tell you in writing, during the opening hours of the relevant store. Please check the opening hours of our stores in the OUR STORES section on before making any journey. Please note that your order will be kept in-store for 15 days after which period, we are entitled to end the contract. In this case, the products will be returned to us and we will refund any sums you have paid to us for the cancelled order in the form of store credit.
    • We carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you:-
      • You will be required to show your order delivery confirmation email, photo document such as a passport, Identity Card or photocard driving licence and the payment card used to pay for the order;
      • if you authorise someone to collect your order on your behalf, please make sure that they bring with them to the store, the delivery confirmation e-mail, your photo document, their own photo document and a letter of authorisation signed by you;
      • we regret that copies of the documents mentioned in Conditions 6.5.1 and 6.5.2 cannot be accepted.
      • we will make and keep copies of all photographic ID documents and we will take appropriate steps to keep your information secure. If for any reason you do not wish to comply with the procedures set out in this Condition 6.5, we regret that you will not be able to use our Click & Collect service.
    • If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note asking you to contact our Client Service team in order to arrange an alternative delivery date.
    • If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Condition 10 will apply.
    • Delivery of gifts. In the case of a gift:-
      • You may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of Condition 4.2 above;
      • if you choose our Click & Collect Service, the third party may collect the products from one of our stores offering the Click & Collect service, but the third party will need to provide the documents set out in Condition 6.5.1.
    • If, at the time of delivery or collection by you, the packaging is damaged, please open the package in the presence of the carrier or store assistant (where you have chosen our Click & Collect Service) in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team as set out in Condition 2.2. If we deliver products to you and products are lost or damaged by our carrier you are entitled to your statutory rights, including warranty rights.
    • When you become responsible for the products. The products will be your responsibility from the time we deliver them to the address you gave us or, if you choose to collect your products from one of our stores offering the Click & Collect service, when you collect them from us.
    • When you own products. You own the products on the later of the following:-
      • once we have received payment in full;
      • once the products have been delivered to you or collected by you using our Click & Collect Service.
  1. Exchanging products
    • In addition to your legal rights, and your right to change your mind (withdrawal right) described in Condition 8, which all remain unaffected by this Condition 7, we operate an exchange policy for our customers in respect of items delivered (but not for Personalised Products), subject to the conditions below.
    • Within 30 days after the date of delivery, you may exchange the items in question by using one of the two methods. Please note that products must be returned in brand new condition, in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. You may:
    • use our complimentary collection service as described in Condition 9.3.1, but please note that no new delivery can take place until we have received the returned products from you;
    • We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes or. You must take reasonable care of products and ensure that the products are in brand new condition if you wish to exchange them.
    • Where products are exchanged, we will end the original contract and your payment will be applied to the sale for the new items. If the new sale is for a higher price, you must pay the difference in store or as described in Condition 5. We will not be able to provide the replacement products until we have received payment from you. If the new sale is for a lower price, we will refund you for the difference (but not for any delivery charges) in the form of store credit.
    • If products are exchanged using our collection and delivery service, the new sale will be subject to these terms.
    • You may exchange products which you have received only once within 30 days after the date of delivery.
  2. Your rights to end the contract
    • Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Condition 11;
      • If you want to end the contract because of something we have done or have told you we are going to do, see Condition 8.2;
      • If you have just changed your mind about the product, see Condition 8.3.
    • Ending the contract because of something we have done. If you are ending a contract for a reason set out at Conditions 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not provided.
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be unreasonably delayed because of events outside our control;
    • Exercising your right to change your mind (withdrawal right). To ensure satisfaction of our customers, we allow you to withdraw within 30 days without giving any reasons. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or of the last good.
  3. How to end the contract with us
    • Tell us you want to end the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may choose one of the following options. The same contact options are also available in other cases of possible termination of the contract:
      • Phone or email or online. Call our Client Service or email us using the EMAIL US contact form in the Client Service section of our Website. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      • By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
    • Returning products after ending the contract:
      • If you end the contract for any reason after products have been dispatched to you or you have received them, we provide a complimentary collection service and you must allow us to collect the item(s) you wish to return from your preferred address. Please call our Client Service team or email us by using the EMAIL US contact form in the Client Service section of our Website to arrange collection.
      • You must return the products in brand new condition, intheir original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed “Return Voucher” and the original invoice.
    • When we will pay the costs of return. We will pay the costs of return:
      • if the products are faulty or misdescribed;
      • if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events beyond our control or because you have a legal right to do so as a result of something we have done wrong; or
      • if you are exercising your right to change your mind by way of our complimentary collection service. In all other circumstances you will have to bear the direct cost of returning the goods.
    • How we will refund you. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) , without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise or in the form of store credit if it has been stated that the refund will be in such form under these terms; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. However, we may make deductions from the price, as described below.
    • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note that the amount of the reduction could be equal to the full amount of the price if we are unable to sell the returned products because they do not meet our high standards of sale. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, we may deduct such amount from the store credit from the refund and in the event that you have utilized the store credit, you must pay us an appropriate amount.
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you are found to have falsified any required information during purchase, such as your full name, credit card information or your age.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in Condition 10.1 we will refund any money you have paid in advance for products we have not provided in the form of store credit but we may deduct or charge you reasonable compensation for the net costs we will incur or has inccured as a result of your breaking the contract.
  2. If there is a problem with the product
    • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our Client Service Team or email us using the EMAIL US contact form in the Client Service section of our Website.
    • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. We will pay the costs of collection. Please call our Client Service Team, excluding public holidays or email us using the EMAIL US contact form in the Client Service section of our Website to arrange collection.
  3. Our responsibility for loss or damage suffered by you
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation, product liability claims, gross negligence, or slight negligence regarding our main contractual obligations.
    • We are not liable for business losses. We only supply the products for domestic and private use.
  4. Other important terms
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Singapore Clause
      • Our agreement with you is based on the laws of Singapore and the laws applicable to this agreement is the laws of Singapore.
    • Malaysia Clause
      • Our agreement with you is based on the laws of Malaysia and the laws applicable to this agreement is the laws of Malaysia.

General Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Valiram as the parent company of Swiss Watch Gallery. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Valiram’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within Valiram on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.


We are registered under the Personal Data Protection Act 2010 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than brand principals if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Valiram will only be in connection with the provision of agreed services and products.


Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Valiram:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Valiram’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Valiram of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Valiram does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.


Unless otherwise stated, the services featured on this website are only available within a select country. All advertising is intended solely for the select countries. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Valiram. Valiram does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Valiram, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Valiram on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites Valiram’s website

[or ISP]

uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Valiram will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to Valiram’s services and the full content of this website.

Valiram’s logo is a registered trademark of Valiram in the Malaysia and other countries. The brand names and specific services of Valiram featured on this web site are trade marked.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Valiram literature or via Valiram’s stated telephone, facsimile or mobile telephone numbers.


By accessing this website and using our services/buying our products you consent to these terms and conditions. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Valiram to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Valiram.

Notification of Changes

Valiram reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.